Next Generation
Digital Experience Cloud
Baklib is a centralized cloud platform designed to manage various websites. such as Portals, Documentation, Knowledge base, CMS and Community.
Baklib engaging you with a multi-channel digital experience.
Baklib is...
as a new generation DXP, Baklib seamlessly connects your interconnected experiences through powerful digital asset management. Its innovative three-layer architecture of DAM + KB + APP enables enterprises to achieve comprehensive experiential growth.
DAM
Manage resources such as images, audio and video, documents, PDFs, links, snippets, etc. to achieve full life cycle management of digital assets.
KB
The knowledge base is a content hub, Multi-organization and multi-level document center that connects the DAM and APPs.
APP
Build and manage multi-channel websites, knowledge portals, help centers, communities through templates.
Baklib used to...
Baklib provides a comprehensive set of tools to help enterprises build digital experience scenarios such as customer support, knowledge management, online communities, content portals, employee learning, and brand marketing, and empowers the digital transformation of enterprise content middle platform, knowledge governance, and experience management.
Content
CMS
Article, column, search, classification, navigation, tag management.
Knowledge
KOS
Knowledge management, knowledge sharing, collaboration and knowledge training.
Community
Online Community
User feedback, Q&A, forums, message boards, learning communities.
Support
Help Center
Self-service help center, online documentation, guides, manuals, customer interaction.
Learning
e-Learning
Intranet, online learning, corporate culture building.
Marketing
Brand Marketing
Official website, portal, marketing pages, EDM and Ads.
Why Baklib ?
As AI becomes more popular, all IA deserves a re-build.
1. More digital content
AIGC brings unlimited supply of digital content, they need a unified platform for storage, governance, and distribution.
2. More digital experiences
The complexity of the digital world with multiple channels and scenarios requires a unified platform for construction, connection and operation.
3. you need "AI Ready"
Data is the most urgent need for AI. Baklib prepares data in advance for enterprises to integrate LLM AI.
4. Build brand consistency
Establish a unified brand content management system to ensure consistency of brand information and content across all channels.
5. Improve EX
Build digital experiences for employee engagement and knowledge sharing to facilitate employee decision making and feedback.
6. Improve CX
A customer self-service platform needs to be established where customers can search and obtain information independently without the need for human support.
Who will use Baklib?
In a company, multiple departments may use a digital content experience platform to provide digital experiences in their respective areas.
Customer service departments can use digital experience platforms to provide multi-channel customer support and services, including online customer service, knowledge base, self-service, etc. DXP can integrate customer relationship management, social media, online communication tools and knowledge base systems to provide an integrated customer service experience.
CSM/Support
When our Help Center documentation is hosted on Baklib, we can easily manage hundreds of pages of website content and update them quickly.
CMO/Marketing
Baklib is absolutely the best tool! It is easy to use and very intuitive. They help me improve my search results with their powerful custom search capabilities
CIO
As a developer, I am impressed by Baklib CMS's ability to be customized to the needs of each website. It is relatively simple to create custom components to supplement the ready-made ones.
CTO/R&D Design
They already love Baklib
Baklib has provided mature help center solutions for more than 800 companies, include Internet, software, advanced manufacturing, online education, e-commerce retail, healthcare, local life, financial technology, retail e-commerce, scientific research institutions, etc...
